Terms and Conditions

Please note the following terms of use of PiNCAMP GmbH as the operator of this online offer.

1. General

1.1. PiNCAMP GmbH, Hansastr. 19, 80686 Munich (hereinafter “Provider”) operates websites, internet portals, apps and social media platforms (hereinafter together the “Offer”) for the search of campsites as well as for the comparison and booking of services of campsites, organizers, campsite chains, campsite cooperations and other providers of campsite services (hereinafter “Third-Party Providers”).

1.2 The offer is aimed at all users of the offers specified in section 1.1 (hereinafter “Users”). These Terms of Use apply to all content and services made available to the User by the Provider. They apply in the version current at the time of use of the offer, subject to any subsequent changes in accordance with Section 5.1. By using the Provider's website, the User confirms that he has read and understood the terms of use and agrees to them and has taken note of the privacy policy.

1.3 The Provider offers information on the availability and bookability of services from Third-Party Providers and, in some cases, the direct booking of these services via the Provider. The Provider's offer does not constitute advice.

1.4 The booking of travel services and other services takes place through a technical connection made by the Provider to the Offer of the Third-Party Provider. The Provider is neither a service provider of accommodation services and/or other related additional services or of other travel services, nor a tour operator within the meaning of the law. The Provider acts exclusively as an intermediary for (accommodation) contracts with the Third-Party Providers.

1.5 The User selects a campsite from the Offer of the Provider. If there is an immediate booking option, the user enters his desired travel dates and selects his desired option (e.g., tent site, pitch etc.). The User can enter his personal data and payment details in the booking process. Before the booking is completed, the User receives an overview of all data and selected services, the total price as well as details on payment processing and the cancellation policy of the selected Third-Party Provider. The customer can make corrections to his entries or cancel the booking at any time in the booking section. Only by clicking the "Book now for payment" button, the user offers to the Third-Party Provider the conclusion of a (accommodation) contract and the provider the conclusion of an agency contract. The user receives a confirmation that his offer has been received. This confirmation only constitutes an acceptance of the contract offer if it is expressly stated. Otherwise, the user will receive a further e-mail with an express confirmation of the contract.

If there is no immediate booking option, the user can make a non-binding booking request to the campsite.

1.6 By booking the services of a campsite, the user accepts, if applicable, the terms and conditions of the respective Third-Party Provider. They are applicable in addition to the present terms of use of the provider and may regulate payment conditions, provisions on maturity, liability, cancellation, rebooking and refund (if provided) as well as other booking conditions. These terms and conditions of the Third-Party Provider are made available to the user in the course of the booking process when booking through the Provider.

1.7 Acceptance of the booking shall take place upon availability of the service by means of a corresponding booking confirmation by e-mail. By booking via the Provider's offer, the User instructs the Provider to carry out the booking with the selected Third-Party Provider. The Third-Party Provider then collects the amounts directly via a payment method specified during the booking process. The Provider may charge an additional service fee for bookings, which is displayed to the user in the booking process before the booking is made. This will be invoiced separately by the provider after a successful booking. The Provider then collects the service fee directly via a payment method specified during the booking process. The service fee will be refunded if the booking is canceled within the previously communicated cancellation period or if the booking is rejected by the campsite.

1.8 The contract for the relevant service is concluded exclusively between the User and the Third-Party Provider, not between the user and the Provider. All rights of the user arising from this contract must be asserted by the user against the Third-Party Provider. Bookings via the provider's offer are reserved for persons who have reached the age of 18.

1.9 The Provider reserves the right to make changes, additions or deletions of the information provided via the offer as well as websites, internet portals, apps and social media platforms etc. to block, modify, supplement, delete or temporarily or permanently stop publication in whole or in part.

1.10. The Provider points out that, in accordance with the statutory provisions (Section 312g (2) No. 9 BGB), there is no statutory right of withdrawal for contracts for the provision of services in the areas of accommodation for purposes other than residential purposes and for the provision of other services in connection with leisure activities if the contract provides for a specific date or period for the provision of services. Accordingly, there is no right of withdrawal for accommodation contracts with third-party providers brokered by the Provider.

2 Third-Party Content / User Content

2.1 Users can publish content (e.g., images, reviews, comments) on the offer via the offer after prior registration and exchange messages and content with each other on the platform (hereinafter “User Content”).

2.2 The minimum age for posting User Content is 18 years.

2.3 User Content does not constitute statements or findings, evaluations or recommendations by the Provider. The Provider does not adopt the User Content as its own.

2.4 Users are not permitted to advertise to other users or third parties via the offer, including by placing corresponding links.

2.5 The user warrants that the user content is not confidential and does not violate applicable law or Third-Party Rights. The user also guarantees to have the necessary rights to the content entered by him, in particular the copyright and rights of disposal, even insofar as this concerns the rights of third parties involved. It is the sole responsibility of the User to maintain the necessary rights for the posting of the user content in the offer, which is only given regularly if he has made the user content himself. The User undertakes to indemnify the Provider against claims from Third-Providers.

2.6 The User undertakes not to post content that is untrue, insults, threatens, requires or defames, glorifies violence, pornographic, harmful to children, racist, racially inflammatory or otherwise punishable or. are illegal or infringe the rights of third parties (for example, copyright, trademark, patent, trademark or ancillary rights, personal rights, data protection rights or property rights).

2.7 The User may not upload or store data on a provider’s medium that, by its nature, size or number, is likely to impair the functioning of the Provider’s IT systems or third parties or infringe their rights (e.g., viruses, trojans, spam emails etc.).

2.8 The offer to submit reviews is aimed exclusively at a target group characterized by tourism. Excluded from this is the subject area of permanent camping. Therefore, the Provider reserves the right not to publish or to delete such reviews that are not related to tourism within the meaning of this section 2.8.

2.9 With regard to the reviews submitted by the User, the user is obliged to

  • ensure that his review is correctly assigned to a campsite or other service,
  • write the review himself and only submit a review of services that he has previously used himself and that is based on his own experiences during a stay at the campsite being reviewed and/or on his own experiences during the booking process or a booking inquiry,
  • submit only one review per campsite
  • not make any false statements of fact about campsites or third-party providers, and not to make any discriminatory, offensive, false statements or otherwise unlawful comments,
  • formulate comments objectively and fairly and not to make sweeping judgments. Comparisons with other campsites are not permitted.
  • not submit any reviews or post any user content if he/she is the owner, operator, employee or otherwise economically or familiarly associated with the campsite or Third-Party Provider being reviewed, or is acting on their behalf or in return for payment or other monetary benefits,
  • not include any overt or disguised advertising or references to external sites in his/her comments,
  • not post any images, videos, representations or other user content that identify individual persons and/or violate their personal rights and not to publish any personal data of third parties.
  • Reviews about long-term stays (long-term camping) must be marked as such.

2.10. User reviews are not checked by the Provider in advance. In the event of a suspected breach of the provisions in sections 2.4. to 2.9., this can be reported to the Provider using the “Report abuse” button. Content reported in this way will be blocked immediately and checked by the provider within a reasonable period of time and, if necessary, permanently removed from the offer. 2.11. By uploading the User Content, the User grants the Provider a comprehensive but non-exclusive right of use, free of charge and unlimited in terms of subject matter, territory and time. This right of use includes in particular the right to store and reproduce the user content, to publish it anywhere in the offer, to make it publicly accessible, to reproduce it in any other way or to use it for the purpose of online advertising. The Provider may also edit the user content for this purpose, subject to any moral rights. The Provider is also entitled to sublicense the aforementioned right of use to companies affiliated with the Provider and third parties.

2.12. The Provider also reserves the right to exclude users from the system without giving reasons and without prior notice and to delete or change user content (while respecting copyright). This applies in particular to illegal or immoral User Content.

3 Copyright and data protection

3.1 The contents published in the offer are legally protected as e.g. software, products, brands, images, etc. and their use or exploitation is not permitted without the consent of the rights holder. Unless exceptions arise from the law, only personal, non-commercial use is permitted within the scope of the intended purpose of the offer.

3.2 If there is a suspicion of infringement of protective rights or other rights of third parties, this can be reported to the provider at service@pincamp.com. Content displayed accordingly will be checked by the provider within a reasonable period of time and, if necessary, permanently removed from the offer.

3.3 The Provider undertakes to comply with the applicable data protection provisions, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons when processing personal data, to comply with the free movement of data and the repeal of Directive 95/46/EC (General Data Protection Regulation, GDPR), the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG) and any personal data that the user makes available through the offer, in accordance with this and our Privacy Policy.

3.4 The request and contact forms available in the offer may only be used for the intended purpose. Users are not allowed to collect or publish personal data of other users or their information.

4. Warranty and liability

4.1 The Provider is attempted to ensure a proper operation of the offer, but does not stand for uninterrupted usability or. Accessibility of the offers. He assumes no liability and is not liable for technical delays, interruptions or failures.

4.2 The information available on the offer (in particular descriptions, images, prices, availability) regarding the services is based on information from Third-Party Providers. The provider cannot check the information provided for accuracy, completeness and up-to-dateness. In this respect, the Provider gives no guarantee for the completeness, up-to-dateness, correctness, legality or other quality of the information from Third-Party Providers. The Provider primarily integrates prices and availability of the Third-Party Providers' offers. The Provider retrieves this information at regular intervals from the websites and data interfaces of the Third-Party Providers and displays it to the user in the status of the most recent retrieval. Due to interim fluctuations, which can constantly occur in prices and availability, the current prices and data may not always be displayed. When switching from the provider's website to a third-party website, it is therefore possible that the data displayed on the provider's website no longer corresponds to the data displayed by the Third-Party Provider itself after accessing the Third-Party Provider's website.

4.3 The Provider is equally not responsible for ensuring that user content is lawful, correct, up-to-date and/or complete.

4.4 The booking options in the Provider's offer and the links to booking offers from Third-Party Providers do not constitute a recommendation by the Provider. The Provider accepts no liability for links to third-party providers or for advertising links via texts or advertising banners or for the content displayed on the websites of Third-Party Providers.

4.5 The Provider is neither a provider of travel services nor an organizer within the meaning of the law (§§ 651a ff. BGB). For mediated contracts between the user and third parties that are concluded through the use of the provider's offer, the terms and conditions of the respective Third-Party Provider apply, see section 1.5. The Provider is not liable for the conclusion of the contract with the Third-Party Provider and is also not the contractual partner of the accommodation contract concluded with the respective Third-Party Provider. Furthermore, it is not liable for the proper provision of services under the contract concluded with the Third-Party Provider. The Provider is therefore also not entitled or obliged to accept complaints regarding the services of Third-Party Providers. The notification of defects must always be made to the Third-Party Provider.

4.6 In the event of contractual or non-contractual claims, the Provider shall only be liable for damages caused by intentional or grossly negligent actions as well as for damages resulting from negligent breaches of such obligations which make the proper execution of an existing contract with the User concerned possible in the first place and on the fulfillment of which the contractual partner may therefore rely (cardinal obligations). In the latter case, liability is limited to the typical contractual damage foreseeable at the time the contract was concluded. The above limitations of liability shall not apply in the event of injury to life, limb or health, in the scope of application of the Product Liability Act or in the event of the assumption of express guarantees.

5. Miscellaneous

5.1 The contract language is German. The provider will not save the text of the contract even after the contract has been concluded.

5.2 All legal relationships between the Provider and the User shall be governed exclusively by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Sentence 1 shall only apply to consumers to the extent that the choice of law does not undermine the protection of mandatory legal provisions of the state in which the consumer has his habitual residence. 5.3 If the User is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract shall be the registered office of the Provider. The same applies if the user does not have a general place of jurisdiction in Germany or if his place of residence or habitual abode is unknown at the time the action is filed.

5.4 Should individual provisions be wholly or partially invalid or unenforceable, or should they subsequently lose their legal validity or enforceability, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provisions shall be replaced by the statutory provisions.

Munich, January 2024